The Family Advisory Service will respect and protect your privacy by handling any information that we collect from you, or have about you from other sources in accordance with the Data Protection Act 2018.  We shall also respect your dignity, and your right to confidentiality when collecting and processing identifiable information about you and your family. All the information gathered will be solely used for the monitoring purposes of the service and will only be shared for your benefit with partner agencies with your consent. However, in line with the Data Protection Act 2018 confidentiality can be breached, without your consent, if it is found that there is a risk of significant harm to you, or others. 

How do we collate your personal information?

We collect your personal information when you interact with the Family Advisory Service such as; when you tell us information on the phone or on referral form. We may also collect information from third parties where it is relevant to our relationship with you and where you have given them consent to share your information with us, or where there is a legal reason for sharing the information such as for fraud prevention purposes, public protection or safeguarding purposes. 

What information do we process? 

The type of information we collect and how we use it depends upon why you are providing it and your relationship with us. A copy of the Data Protection and Confidentiality Statement (as above) is also on your referral form so you can see why we collect your information and the data will only be used fairly, lawfully and in a way that you would reasonably expect us to. 

We collect the following types of Personal Information: 

Contact details – including your postal address, telephone number(s), and email address 

Your full name and title and date of birth

Your occupation 

Details of your case that includes records of your correspondence, involvement and engagement with us, and other relevant agencies 

It may include; photographs, video or audio recordings 

And other information you share with us.

We may also process sensitive personal information, known as special category data. This includes information about your race, ethnic origin, politics, religion, trade union membership, gender, health, sexual orientation or criminal convictions/ background. We will process this data where it is necessary to comply with legal requirements or we will ask you for your explicit consent to process this information.